Help Center

Returns and Exchanges FAQs

Orders are processed within 2-3 business days. Once shipped, in transit times can vary between 5-7 business days. Be on the lookout for your tracking number as soon as your order leaves our warehouse.

Please contact as soon as possible and we will do our best to assist you. Note: once an order has been fully processed we cannot make a modification.

We accept returns of unused and undamaged products. Unfortunately, due to the nature of our products, we cannot accept any opened packages.

Simply send us an email if you're not happy with your order within 30 days of receiving the products to start a return!

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

Simply send us an email if you're not happy with your order within 30 days of receiving the products to start an exchange!

For instructions on how to ship the returned products, refer to the email received after placing the return or exchange request.

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

The following refund options are supported:

- The original payment method

- Store credit (on a case-by-case basis)

Product FAQs

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing

We’re only able to guarantee the authenticity and provide support of products purchased on, and through authorized partnerships – Lily Bean Official Amazon Store.

Your purchase of Lily Bean products is only for your personal use. By purchasing Lily Bean products, you agree not to resell or distribute such products for any commercial purposes. We will reject or cancel an order if we have reason to believe that your order is not for your personal use.

If you are interested in becoming a retailer for Lily Bean products, please fill out the form and we'll get back to you.

we'd love to hear from you

If have more questions about an order, our products, our company, or press, leave us a message below and our team will get back to you within 48 hours.